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The 50 Most-Frequently Cited Articles
in Journal of the Academy of Marketing Science as of November 1, 2009 -- updated monthly
Most-cited rankings are recalculated at the beginning of the month.
Rankings are based on citations to articles on this journal site from articles in HighWire-hosted journals.
| 6. |
Kevin P. Gwinner, Dwayne D. Gremler, Mary Jo Bitner |
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Relational Benefits in Services Industries: The Customer’s Perspective |
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Apr 01, 1998; 26: 101-114.
(In "Article")
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| 7. |
Valarie A. Zeithaml |
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Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn |
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Jan 01, 2000; 28: 67-85.
(In "Article")
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| 8. |
Mary Jo Bitner |
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Building Service Relationships: It's all about Promises |
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Sep 01, 1995; 23: 246-251.
(In "Article")
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| 9. |
David M. Szymanski, David H. Henard |
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Customer Satisfaction: A Meta-Analysis of the Empirical Evidence |
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Jan 01, 2001; 29: 16-35.
(In "Article")
[Abstract]
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| 10. |
Jagdip Singh |
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Voice, Exit, and Negative Word-of-Mouth Behaviors: An Investigation Across Three Service Categories |
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Jan 01, 1990; 18: 1-15.
(In "Article")
[Abstract]
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Last Updated: 11/05/2009 07:25:41
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