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The 50 Most-Frequently Cited Articles
in Journal of the Academy of Marketing Science as of September 1, 2008 -- updated monthly
Most-cited rankings are recalculated at the beginning of the month.
Rankings are based on citations to articles on this journal site from articles in HighWire-hosted journals.
| 1. |
Alan S. Dick, Kunal Basu |
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Customer Loyalty: Toward an Integrated Conceptual Framework |
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Mar 01, 1994; 22: 99-113.
(In "Article")
[Abstract]
[PDF]
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| 2. |
Leonard L. Berry |
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Relationship Marketing of Services—Growing Interest, Emerging Perspectives |
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Sep 01, 1995; 23: 236-245.
(In "Article")
[Abstract]
[PDF]
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| 3. |
Valarie A. Zeithaml, Leonard L. Berry, A. Parasuraman |
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The Nature and Determinants of Customer Expectations of Service |
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Jan 01, 1993; 21: 1-12.
(In "Article")
[Abstract]
[PDF]
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| 4. |
Jagdish N. Sheth, Atul Parvatlyar |
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Relationship Marketing in Consumer Markets: Antecedents and Consequences |
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Sep 01, 1995; 23: 255-271.
(In "Article")
[Abstract]
[PDF]
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| 5. |
Kevin P. Gwinner, Dwayne D. Gremler, Mary Jo Bitner |
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Relational Benefits in Services Industries: The Customer’s Perspective |
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Apr 01, 1998; 26: 101-114.
(In "Article")
[Abstract]
[PDF]
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 = from the current issue
Last Updated: 09/09/2008 08:07:57
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