P. Rajan Varadarajan

Journal of the Academy of Marketing Science, 2000 to 2003
Journal of the Academy of Marketing Science 2003 31: 365-367. [PDF] [References]  

P. Rajan Varadarajan

Musings on Relevance and Rigor of Scholarly Research in Marketing
Journal of the Academy of Marketing Science 2003 31: 368-376. [PDF] [References]  

Roger Bougie, Rik Pieters, and Marcel Zeelenberg

Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services
Journal of the Academy of Marketing Science 2003 31: 377-393. [Abstract] [PDF] [References]  

Lance A. Bettencourt and Stephen W. Brown

Role Stressors and Customer-Oriented Boundary-Spanning Behaviors in Service Organizations
Journal of the Academy of Marketing Science 2003 31: 394-408. [Abstract] [PDF] [References]  

Dawn R. Deeter-Schmelz and Rosemary P. Ramsey

An Investigation of Team Information Processing in Service Teams: Exploring the Link between Teams and Customers
Journal of the Academy of Marketing Science 2003 31: 409-424. [Abstract] [PDF] [References]  

Fang Wu, Vijay Mahajan, and Sridhar Balasubramanian

An Analysis of E-Business Adoption and its Impact on Business Performance
Journal of the Academy of Marketing Science 2003 31: 425-447. [Abstract] [PDF] [References]  

Mitzi M. Montoya-Weiss, Glenn B. Voss, and Dhruv Grewal

Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider
Journal of the Academy of Marketing Science 2003 31: 448-458. [Abstract] [PDF] [References]  

Andrea L. Dixon, Rosann L. Spiro, and Lukas P. Forbes

Attributions and Behavioral Intentions of Inexperienced Salespersons to Failure: An Empirical Investigation
Journal of the Academy of Marketing Science 2003 31: 459-467. [Abstract] [PDF] [References]  

Ronald W. Niedrich and Scott D. Swain

The Influence of Pioneer Status and Experience Order on Consumer Brand Preference: A Mediated-Effects Model
Journal of the Academy of Marketing Science 2003 31: 468-480. [Abstract] [PDF] [References]  

Ben Wooliscroft

Reviews of Books
Journal of the Academy of Marketing Science 2003 31: 481-485. [PDF] [References]  

Cathy L. Hartman and Edwin R. Stafford

Reviews of Books
Journal of the Academy of Marketing Science 2003 31: 486-487. [PDF] [References]  

Fredric Kropp

Reviews of Books
Journal of the Academy of Marketing Science 2003 31: 487-488. [PDF] [References]  

Bruce H. Clark

Reviews of Books
Journal of the Academy of Marketing Science 2003 31: 488-490. [PDF] [References]  

R. Zachary Finney and Noel D. Campbell

Marketing and the Law
Journal of the Academy of Marketing Science 2003 31: 491-492. [PDF]  

Alvin Stauber

Marketing and the Law
Journal of the Academy of Marketing Science 2003 31: 492-493. [PDF]  

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