Sheth Foundation Award
Journal of the Academy of Marketing Science 2003 31: 108. [PDF]  

Thomas A. Burnham, Judy K. Frels, and Vijay Mahajan

Consumer Switching Costs: A Typology, Antecedents, and Consequences
Journal of the Academy of Marketing Science 2003 31: 109-126. [Abstract] [PDF] [References]  

Ronald L. Hess, Jr., Shankar Ganesan, and Noreen M. Klein

Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction
Journal of the Academy of Marketing Science 2003 31: 127-145. [Abstract] [PDF] [References]  

Ravi S. Achrol and Michael J. Etzel

The Structure of Reseller Goals and Performance in Marketing Channels
Journal of the Academy of Marketing Science 2003 31: 146-163. [Abstract] [PDF] [References]  

Anthony J. Capraro, Susan Broniarczyk, and Rajendra K. Srivastava

Factors Influencing the Likelihood of Customer Defection: The Role of Consumer Knowledge
Journal of the Academy of Marketing Science 2003 31: 164-175. [Abstract] [PDF] [References]  

Ashwin W. Joshi and Alexandra J. Campbell

Effect of Environmental Dynamism on Relational Governance in Manufacturer-Supplier Relationships: A Contingency Framework and an Empirical Test
Journal of the Academy of Marketing Science 2003 31: 176-188. [Abstract] [PDF] [References]  

Thomas G. Brashear, James S. Boles, Danny N. Bellenger, and Charles M. Brooks

An Empirical Test of Trust-Building Processes and Outcomes in Sales Manager–Salesperson Relationships
Journal of the Academy of Marketing Science 2003 31: 189-200. [Abstract] [PDF] [References]  

Peggy Cunningham

Book Reviews
Journal of the Academy of Marketing Science 2003 31: 201. [PDF] [References]  

Peggy Cunningham

The Textbooks of Philip Kotler: Their Role in Defining Marketing Thought and Practice
Journal of the Academy of Marketing Science 2003 31: 201-207. [PDF] [References]  

Peter A. Dacin

Book Review: Foundations of Marketing Theory: Toward a General Theory of Marketing By Shelby D. Hunt Armonk, NY: M.E. Sharpe, 2002, 323 pages, $39.95
Journal of the Academy of Marketing Science 2003 31: 207-210. [PDF] [References]  

Linda Ferrell

Book Review: Defining Markets Defining Moments By Geoffrey E. Meredith and Charles D. Schewe New York: Hungry Minds, 2002, 363 pages, $24.99 (hardcover).
Journal of the Academy of Marketing Science 2003 31: 210-211. [PDF]  

Constanza Bianchi

Book Review: Global Brains: Knowledge and Competencies for the 21st Century By Gary Ferraro Charlotte, NC: Intercultural Associates, 2001, 212 pages, $24.95
Journal of the Academy of Marketing Science 2003 31: 211-212. [PDF] [References]  

Jeffrey L. Jacobs

Level Playing Field: Income From Subscriptions and Advertising: Arkansas State Police Association Inc. v. Commissioner, 282 F.3d 556 (8th Cir. 2002)
Journal of the Academy of Marketing Science 2003 31: 213-214. [PDF]  

Bryan McKinney and David Griffith

Are Mailing Lists Protected Free Speech? Despite Dissent, the Supreme Court Remains Silent: Trans Union LLC v. Federal Trade Com’n, 122 S.Ct. 2386 (2002) Trans Union Corp. v. F.T.C., 245 F.3d 809 (D.C. Cir. 2001) ("Trans Union II") Trans Union Corp. v. F.T.C., 81 F.3d 228 (D.C. Cir. 1996) ("Trans Union I")
Journal of the Academy of Marketing Science 2003 31: 214-215. [PDF]  

René Sacasas

"Material Differences" in Gray Market Goods: A Rose Is a Rose Is a Rose?: Davidoff & Cie, SA v. PLD International Corporation,263 F.3d 1297 (11th Cir. 2001)
Journal of the Academy of Marketing Science 2003 31: 216-217. [PDF]  

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