Pratibha A. Dabholkar and Richard P. Bagozzi

An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors
Journal of the Academy of Marketing Science 2002 30: 184-201. [Abstract] [PDF] [References]  

Peter C. Verhoef, Philip Hans Franses, and Janny C. Hoekstra

The Effect of Relational Constructs on Customer Referrals and Number of Services Purchased from a Multiservice Provider: Does Age of Relationship Matter?
Journal of the Academy of Marketing Science 2002 30: 202-216. [Abstract] [PDF] [References]  

Guangping Wang and Richard G. Netemeyer

The Effects of Job Autonomy, Customer Demandingness, and Trait Competitiveness on Salesperson Learning, Self-Efficacy, and Performance
Journal of the Academy of Marketing Science 2002 30: 217-228. [Abstract] [PDF] [References]  

Kelly Hewett, R. Bruce Money, and Subhash Sharma

An Exploration of the Moderating Role of Buyer Corporate Culture in Industrial Buyer-Seller Relationships
Journal of the Academy of Marketing Science 2002 30: 229-239. [Abstract] [PDF] [References]  

Svein Ottar Olsen

Comparative Evaluation and the Relationship between Quality, Satisfaction, and Repurchase Loyalty
Journal of the Academy of Marketing Science 2002 30: 240-249. [Abstract] [PDF] [References]  

Ian Alam

An Exploratory Investigation of User Involvement in New Service Development
Journal of the Academy of Marketing Science 2002 30: 250-261. [Abstract] [PDF] [References]  

Reviews of Books
Journal of the Academy of Marketing Science 2002 30: 262-270. [PDF]  

Ann Morales Olazábal, Anita Cave, and René Sacasas

Marketing and the Law
Journal of the Academy of Marketing Science 2002 30: 271-274. [PDF]  

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