Index by Author: Jan 2000; 28 (1) [Table of Contents]

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

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B

Berry, Leonard L. [Abstract] [PDF] [References]

Bitner, Mary Jo [Abstract] [PDF] [References]

Bolton, Ruth N. [Abstract] [PDF] [References]

Bramlett, Matthew D. [Abstract] [PDF] [References]

Brown, Stephen W. [Abstract] [PDF] [References]

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D

Day, George S. [Abstract] [PDF] [References]

DeshpandÉ, Rohit [Abstract] [PDF] [References]

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F

Farley, John U. [Abstract] [PDF] [References]

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G

Grewal, Dhruv [Abstract] [PDF] [References]

Grewal, Dhruv [Abstract] [PDF] [References]

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J

Jaworski, Bernard [Abstract] [PDF] [References]

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K

Kannan, P. K. [Abstract] [PDF] [References]

Kohli, Ajay K. [Abstract] [PDF] [References]

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M

Meuter, Matthew L. [Abstract] [PDF] [References]

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N

Narver, John C. [Abstract] [PDF] [References]

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O

Oliver, Richard L. [Abstract] [PDF] [References]

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P

Parasuraman, A. [Abstract] [PDF] [References]

Parasuraman, A. [Abstract] [PDF] [References]

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R

Roberts, John H. [Abstract] [PDF] [References]

Rust, Roland T. [Abstract] [PDF] [References]

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S

Sahay, Arvind [Abstract] [PDF] [References]

Sharma, Arun [Abstract] [PDF] [References]

Sheth, Jagdish N. [Abstract] [PDF] [References]

Singh, Jagdip [Abstract] [PDF] [References]

Sirdeshmukh, Deepak [Abstract] [PDF] [References]

Sisodia, Rajendra S. [Abstract] [PDF] [References]

Slater, Stanley F. [Abstract] [PDF] [References]

Steinman, Christine [Abstract] [PDF] [References]

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W

Webster, Frederick E., Jr. [Abstract] [PDF] [References]

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Z

Zeithaml, Valarie A. [Abstract] [PDF] [References]