David W. Cravens

Looking toward the Next 25 Years of JAMS
Journal of the Academy of Marketing Science 1996 25: 3. [PDF]  

Paul G. Patterson, Lester W. Johnson, and Richard A. Spreng

Modeling the Determinants of Customer Satisfaction for Business-to-Business Professional Services
Journal of the Academy of Marketing Science 1996 25: 4-17. [Abstract] [PDF] [References]  

Cornelia DröGe, Diane Halstead, and Robert D. Mackoy

The Role of Competitive Alternatives in the Postchoice Satisfaction Formation Process
Journal of the Academy of Marketing Science 1996 25: 18-30. [Abstract] [PDF] [References]  

Carol C. Bienstock, John T. Mentzer, and Monroe Murphy Bird

Measuring Physical Distribution Service Quality
Journal of the Academy of Marketing Science 1996 25: 31-44. [Abstract] [PDF] [References]  

Joel E. Urbany, William O. Bearden, Ajit Kaicker, and Melinda Smith-De Borrero

Transaction Utility Effects when Quality is Uncertain
Journal of the Academy of Marketing Science 1996 25: 45-55. [Abstract] [PDF] [References]  

Ravi S. Achrol

Changes in the Theory of Interorganizational Relations in Marketing: Toward a Network Paradigm
Journal of the Academy of Marketing Science 1996 25: 56-71. [Abstract] [PDF] [References]  

Charles C. Snow

Twenty-First-Century Organizations: Implications for a New Marketing Paradigm
Journal of the Academy of Marketing Science 1996 25: 72-74. [PDF] [References]  

Orville C. Walker, Jr.

The Adaptability of Network Organizations: Some Unexplored Questions
Journal of the Academy of Marketing Science 1996 25: 75-82. [PDF] [References]  

Victoria L. Crittenden and Kathleen J. Kelly

Book and Video Reviews
Journal of the Academy of Marketing Science 1996 25: 83-85. [PDF] [References]  

Victoria L. Crittenden and Joseph A. Bellizzi

Book and Video Reviews
Journal of the Academy of Marketing Science 1996 25: 85. [PDF]  

Victoria L. Crittenden and William J. Carner

Book and Video Reviews
Journal of the Academy of Marketing Science 1996 25: 86-87. [PDF] [References]  

Victoria L. Crittenden and Alphonso O. Ogbuehi

Book and Video Reviews
Journal of the Academy of Marketing Science 1996 25: 87-88. [PDF]  

Victoria L. Crittenden and Mary K. Ericksen

Book and Video Reviews
Journal of the Academy of Marketing Science 1996 25: 88. [PDF]  

Victoria L. Crittenden and John H. Holmes

Book and Video Reviews
Journal of the Academy of Marketing Science 1996 25: 88-89. [PDF] [References]  

Victoria L. Crittenden and Charles H. Schwepker, Jr.

Book and Video Reviews
Journal of the Academy of Marketing Science 1996 25: 89-90. [PDF] [References]  

Victoria L. Crittenden and Dayle I. Thorpe

Book and Video Reviews
Journal of the Academy of Marketing Science 1996 25: 90-92. [PDF] [References]  

Victoria L. Crittenden and G. Tomas M. Hult

Book and Video Reviews
Journal of the Academy of Marketing Science 1996 25: 92. [PDF] [References]  

Victoria L. Crittenden and Robert M. Morgan

Book and Video Reviews
Journal of the Academy of Marketing Science 1996 25: 92-93. [PDF] [References]  

Victoria L. Crittenden and Ronald E. Milliman

Book and Video Reviews
Journal of the Academy of Marketing Science 1996 25: 93-95. [PDF]  

To see an article, click its [PDF] link. To add articles to your marked citations, check the boxes to the left of the titles you want, and click the 'Add to Marked Citations' button. To see one abstract at a time, click its [Abstract] link.