Valarie A. Zeithaml, Leonard L. Berry, and A. Parasuraman

The Nature and Determinants of Customer Expectations of Service
Journal of the Academy of Marketing Science 1993 21: 1-12. [Abstract] [PDF] [References]  

James G. Helgeson and Michael L. Ursic

Information Load, Cost/Benefit Assessment and Decision Strategy Variability
Journal of the Academy of Marketing Science 1993 21: 13-20. [Abstract] [PDF] [References]  

Masaaki Kotabe and Dale F. Duhan

Strategy Clusters in Japanese Markets: Firm Performance Implications
Journal of the Academy of Marketing Science 1993 21: 21-31. [Abstract] [PDF] [References]  

W. Steven Perkins and Jacqueline Roundy

Discrete Choice Surveys by Telephone
Journal of the Academy of Marketing Science 1993 21: 33-38. [Abstract] [PDF] [References]  

Saul Klein and Victor J. Roth

Satisfaction with International Marketing Channels
Journal of the Academy of Marketing Science 1993 21: 39-44. [Abstract] [PDF] [References]  

Robert P. Leone, H. Dennis Oberhelman, and Francis J. Mulhern

Estimating Individual Cross-Section Coefficients from the Random Coefficient Regression Model
Journal of the Academy of Marketing Science 1993 21: 45-51. [Abstract] [PDF] [References]  

Oswald A. J. Mascarenhas and Mary A. Higby

Peer, Parent, and Media Influences in Teen Apparel Shopping
Journal of the Academy of Marketing Science 1993 21: 53-58. [Abstract] [PDF] [References]  

Ishmael P. Akaah

Organizational Culture and Ethical Research Behavior
Journal of the Academy of Marketing Science 1993 21: 59-63. [Abstract] [PDF] [References]  

Ugur Yavas, Glen Riecken, and Emin Babakus

Efficacy of Perceived Risk as a Correlate of Reported Donation Behavior: An Empirical Analysis
Journal of the Academy of Marketing Science 1993 21: 65-70. [Abstract] [PDF] [References]  

Lyn S. Amine

Linking Consumer Behavior Constructs to International Marketing Strategy: A Comment on Wills, Samli, and Jacobs and an Extension
Journal of the Academy of Marketing Science 1993 21: 71-77. [Abstract] [PDF] [References]  

A. Coskun Samli, James R. Wills, Jr., and Laurence Jacobs

Developing Global Products and Marketing Strategies: A Rejoinder
Journal of the Academy of Marketing Science 1993 21: 79-83. [Abstract] [PDF] [References]  

Essam Mahmoud

Reviews of Books, Software, and Videos
Journal of the Academy of Marketing Science 1993 21: 85-86. [PDF]  

Rene Sacasas and Anita Cava

Marketing and the Law
Journal of the Academy of Marketing Science 1993 21: 87-88. [Abstract] [PDF]  

Marketing and the Law
Journal of the Academy of Marketing Science 1993 21: 88-89. [PDF]  

Marketing and the Law
Journal of the Academy of Marketing Science 1993 21: 89-90. [PDF]  

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