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Corporate Identity and the Societal Constituent

Queen’s University, jhandelman{at}business.queensu.ca

Increasingly, the management of corporations’ identities is being conducted in the context of empowered, socially engaged, culturally adept social actors who present organizations with a range of conflicting societal and economic expectations. These social actors, referred to as societal constituents, claim moral legitimacy to influence the decisions and actions of corporations they feel have affected their personal and community space. Firms’ environments come to be regarded as complex webs of social groups whereby the cultural meanings embedded in their corporate brands come to be morphed across the range of social groups. As such, the management of corporate brands becomes a task of symbolic facilitation and managing contradictions.

Key Words: corporate branding • corporate identity • stakeholder • constituent • society • activism

Journal of the Academy of Marketing Science, Vol. 34, No. 2, 107-114 (2006)
DOI: 10.1177/0092070305284970


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