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Journal of the Academy of Marketing Science, Vol. 14, No. 1, 29-35 (1986)
DOI: 10.1177/009207038601400105

The Value of User Image In Quelling Aberrant Consumer Behavior

M. Jeffery Kallis

San Jose State University

Kathleen A. Krentler

San Diego State University

Dinoo J. Vanier

San Diego State University

Shoplifting has reached epidemic proportions. Traditional approaches to keeping this behavior under control have met with limited success. This article explores the use of user image to decrease shoplifting. The analysis supports the ap proach. If the image of the "typical shoplifter" is made more negative, individuals anxious to disassociate themselves with the negative image will be less likely to shoplift.


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